Purchases

Refund Policy

Thanks for purchasing our products at poprochester.com operated by POP ROC.

In order to be eligible for a refund, you have to return the product or cancel your preorder within 30 calendar days of your purchase. The product must be in the same condition that you receive it, unopened and undamaged in any way. For preorders: After the first 30 days has passed you must wait until your preorder fills in order to request a refund or preorders that cancel before it fills will be charged a restocking fee of 10%. If the preorder doesn’t fill within 180 days of the original preorder date, we will be happy to refund upon request. There are absolutely no returns on cards once you receive the product.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team at poprocculture@gmail.com